Can be provided upon request
2019-2021
Algonquin College
2022
2021
07/22- present
Technical Trainer
Install new Virtual machines as needed for Superna products, Simulators, or other components needed for the training lab (DNS, AD, Windows desktops, and servers). Maintain the hands-on training lab for all products, Develop new labs and instructions for students.
01/22 - 07/22
Component Engineer
Troubleshoot and helped maintaining machines needed to run the assembly, helped finding issues in the sensors and other components of the machines.
07/21 - 01/22
Technical Support Engineer
Collaborated with vendors and developers to resolve complex technical issues
and recurrent faults.
Replied to customer queries via email, messaging systems, and support ticket
platforms.
Provided support for Email, Internet, firewall, cable, printers, self-installation of
routers, mobile applications, NOC and booked service calls when necessary.
Explained technology-related details in easy-to-understand terms to individuals
from different backgrounds and in various job positions.
2022
2021
Ottawa, Ontario
+1 ***-***-**** (Upon request)
chetandhiman061@gmail.com